Privacy Policy

Level Eight (Pvt) Ltd respects your privacy and is committed to handling personal information responsibly and securely.

This Privacy Policy explains how we may collect, use, store, disclose and protect personal information when you visit leveleight.lk, contact us, request information or quotations, communicate with our technical team, apply for an opportunity, or otherwise interact with our business.

Depending on your interaction with Level Eight, we may collect information such as your name, company, job title, email address, telephone number, business address and information submitted through our website or communications.

This may include product enquiries, quotations, technical requirements, support requests, communication records and recruitment information voluntarily provided to us.

Our systems may also process technical information such as IP address, browser and device information, operating system, pages visited, access times and diagnostic or security data.

Personal information may be used to respond to enquiries, prepare quotations and proposals, provide technical consultation, deliver products and services, provide support and maintain customer, supplier and business relationships.

We may also use appropriate information for website and service improvement, security monitoring, business administration, recruitment, fraud prevention and compliance with applicable legal, contractual and regulatory obligations.

Where required by applicable data-protection law, Level Eight processes personal information on an appropriate lawful basis. Depending on the circumstances, this may include consent, steps requested before entering into a contract, performance of a contract, compliance with a legal obligation or legitimate business interests that do not override the rights and interests of the individual.

Information provided to us may be processed where reasonably relevant to our IT infrastructure, servers, storage, networking, firewalls, cybersecurity, wireless networking, virtualization, backup, disaster recovery, system administration, hardware supply, rental, maintenance, support and related technology services.

Our website may use cookies and similar technologies required for functionality, security, performance and user experience. Where analytics or other non-essential technologies are used, appropriate information and preference controls will be provided where required.

You may also control certain cookies through your browser settings.

Level Eight does not sell or rent personal information.

Where reasonably necessary, information may be shared with trusted service providers supporting hosting, cloud services, email, technology delivery, hardware and software supply, logistics, professional services, accounting or payment processing.

Information may also be disclosed where required by applicable law or a valid legal or regulatory requirement.

Level Eight works with technology vendors, distributors and technical partners in delivering customer solutions.

Where information must be provided to obtain a quotation, licensing, product registration, warranty support or technical service, we seek to limit disclosure to information reasonably necessary for that purpose.

We take reasonable administrative, organisational and technical measures appropriate to our operations to protect personal information against unauthorised or unlawful access, disclosure, alteration, loss, destruction or misuse.

No internet-based system can, however, be guaranteed to be completely secure.

We seek to retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including enquiry handling, service delivery, customer support and legitimate business, contractual, accounting, regulatory or legal requirements.

Information that is no longer required should be deleted, anonymised or securely disposed of where appropriate.

Subject to applicable law and the commencement of relevant statutory provisions, individuals may have rights concerning personal information processed about them, including rights relating to access, correction, completion, objection, withdrawal of consent or deletion in applicable circumstances.

We may need to verify your identity before acting on certain requests.

CVs, qualifications and other information submitted for employment or internship opportunities will be used for recruitment, candidate evaluation and related communication.

Recruitment information should be retained only for an appropriate period unless a longer period is justified or agreed.

Some cloud, software, email, security and technology providers used in our operations may process information outside Sri Lanka.

Where cross-border processing occurs, Level Eight will seek to apply appropriate contractual, organisational and technical safeguards in accordance with applicable requirements.

Our website may contain links to technology vendors, partners and other third-party websites. Level Eight does not control the privacy, security or content practices of those websites.

We encourage users to review the privacy information provided by the relevant third party before submitting personal data.

Level Eight's website and services are primarily intended for businesses, organisations and professionals seeking technology products and services. We do not intentionally use the website to seek personal information from children.

Where permitted, Level Eight may communicate relevant information concerning our products, services and business solutions. Appropriate choices to stop receiving non-essential promotional communications will be provided where applicable.

We may update this Privacy Policy when our website, services, business operations, technologies, security practices or applicable legal requirements change.

The latest version will be published on leveleight.lk with an updated revision date.

Privacy-related questions, requests or concerns may be directed to:

Level Eight (Pvt) Ltd
No. 08, 1st Lane
Dehiwala Road
Boralesgamuwa, Sri Lanka

Phone: +94 11 4845 406
Website: leveleight.lk
Email: [Insert official privacy/business email]

This Privacy Policy is intended to support responsible and transparent processing of personal information in accordance with applicable laws and regulatory requirements of Sri Lanka, including the Personal Data Protection Act, No. 9 of 2022, as amended from time to time.